The 'Mouse Moves but Cannot Click' problem can appear suddenly, when using an external USB mouse or a Touchpad on Windows 7, 8 or 10 based computer or laptop. Problem in details: The user is able to move the mouse cursor on the screen, but the click doesn't work and the only way to bypass the problem temporarily is to press Ctrl + Alt +Del & Esc.

In most cases, the mouse (or keyboard) related problems is hardware issues. So, proceed and replace the mouse, but shutdown your PC first (press the Power button continually, until the power indicator lights becomes Off), before connecting the new mouse.

X-Mouse Button Control currently supports Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 8, 2012, 8.1, 2012 R2 and 10. The app was originally designed to run natively on x64 editions of Windows, although it is fully supported on 32-bit editions as well. System requirements: a mouse (and driver) which supports 5 buttons. X-Mouse Button Control currently supports Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 8, 2012, 8.1, 2012 R2, 2016 & 2019 (GUI version) and 10. It was originally designed to run natively on x64 editions of Windows but it is fully supported on 32bit editions too!

In this troubleshooting guide you 'll find detailed steps to resolve problems with your USB or PS2 mouse or the touchpad on an Windows 10, 8, 7 or Vista based computer.

How to Troubleshoot Problems with your Mouse.

Step 1. Connect the mouse to another USB port.

The first step to fix mouse (or keyboard) issues is to disconnect and reconnect the mouse on the computer, or to connect the mouse to another USB port. Also, if you 're using a Wireless mouse replace its batteries.

Step 2. Shutdown and Restart your computer.

The second way to fix the problems with any connected device on the computer is to Fully Shutdown* your system and then to Power On it again.

1. Press ALT + F4 on your keyboard.
2. By using the DOWN & UP arrow keys, select Shutdown and press ENTER.

* Note: If you own a Windows 10 or 8 based PC, then follow the procedure below to fully shutdown your PC.

1. Press the Windows key on your keyboard once.
2. Press the Tab key a few times (1 or 2), until you highlight the first item in the left bar.

3. By pressing the down arrow key, highlight the Power button and hit Enter.
4. Press once the down arrow key to highlight the Shutdown option.
5. Now press and HOLD DOWN the SHIFT key (on your keyboard) and then press Enter.

3. Wait until all indicator lights turn Off and then Power On your computer again.

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Step 3. Check Mouse Functionality.

Usually, if you can move the mouse but you cannot click with it, it means that one of the mouse keys is pressed and send signals without being pressed (mouse button is damaged). To verify the cause of the problem, try the following:

Case A. If you have another Mouse available.

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1. Shutdown your computer by using the above instructions (important).
2. Disconnect the problematic mouse.
3. Connect the extra mouse on the PC.
4. Power ON the computer and test the new mouse.
5. If the new mouse is working, then the old mouse is damaged and you have to replace it. If the problem persists, then continue to Step 4.

Case B. If you don't have another mouse available to test, then:

1. Press the Left Alt + Left Shift + Num Lock keys to turn on Mouse Keys.
2. At the similar to below dialog box press Enter.

3. Now use the numeric pad on your keyboard to move the mouse cursor on the screen, and when you want to open an item, press one or twice the 5 key on the numeric pad.

4. Open your browser and download and install the X-Mouse Button Control utility. *

5. Then launch the X-Mouse Button Control utility and without pressing any key on your mouse, see if one of its keys is shown as pressed (with orange fill). *

* Note: If none of the buttons appear pressed, then continue to Step 4.

e.g. If the 'Middle button' is pressed, then you will see a similar screen.

6. If you see one of the mouse buttons with Orange fill, means that the button is stuck down. At this case, you have the following options:

1. Press the pressed key a few times in quick succession and see if the issue goes away.
2. If the button is not necessary for you, then Navigate to that button (using the TAB key) and then using the Down & UPArrows set the depressed key to Disable it and Apply Changes.
3. Replace the Mouse *

* Important: Shutdown the computer first and then connect the new mouse.

Step 4. Check the mouse functionality in Safe Mode.

Start Windows in Safe Mode and see if the 'mouse click not working' issue persists. To do that:

1. Press Windows + R keys to load the Run dialog box.
2. Type msconfig and press Enter.

3. At the the Boot tab, check the Safe Boot option and click OK. *

* Note: To select the Boot tab and to navigate through the 'System Configuration' utility, without a mouse, use one of the following ways:

1. Turn on the mouse keys, by using the instructions above (Step-3, Case B: 1-3), and then use the numeric keys to control the mouse, or…
2. Press the Tab key, until you highlight the General tab and then press the right arrow key to go to the Boot tab. Then press the TAB key repeatedly until you highlight the Safe Boot and hit Space. Finally click Enter and highlight the Restart button and press Enter again.

4.Restart your computer.

Note: When you finish your job, open the System Configuration utility again and at General tab, select Normal Startup to re-start Windows normally. Free download and install hotspot shield elite.

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5. Check the mouse functionality in Safe Mode and depending on the result, proceed as follows:

a. If the mouse click is working in Safe Mode then probably a third party service or a malware program cause the 'mouse click' problem. At this case proceed to Steps 5 & 6.

b. If the mouse click doesn't work in Safe Mode, then probably you are experiencing a problem with your computer hardware. At this case proceed to Step-7.

Step 5. Scan your Computer for Viruses.

1. Boot to Windows Normally.
2. Enable the mouse keys by using the instructions above (Step-3, Case B: 1-3), to control the mouse indicator with your numeric pad.
3. Follow the steps in this Quick Malware Scan and Removal Guide to ensure that your system is virus free and then test your mouse again.
4. If the mouse click problem persists, then proceed to Step-6 below.